Privacy Policy

Who we are

Assistivo is an AI assistant for real estate and other professionals, provided by Computer Copilot LLC ("Assistivo", "we"). This policy explains what Assistivo collects, how it's used and shared, how long it's kept, and the choices you have. It covers the Assistivo website, web app, and iPhone and Mac apps.

What Assistivo collects

• Your account: your name, email address, password (stored only as a secure hash), and time zone.
• Recordings you make or upload, and the transcripts, summaries, notes, tasks, and drafts made from them or typed by you.
• Clients you add or import: names, phone numbers, email addresses, companies, mailing addresses (only if you choose), notes, and dates such as birthdays. From your iPhone's contacts, Assistivo receives only the people you pick and confirm, or everyone if you choose to import them all. To let you search, the app reads the contacts you share with it (all or some, as you choose in iOS) on your phone; the others never leave it.
• Photos of notes or business cards you take in Assistivo: read once and not kept.
• If you connect Google: your calendar events, emails with your clients (read-only), the drafts you choose to save to Gmail, and the Google contacts you choose to add.
• What Assistivo remembers about you, if you allow it: details you enter about yourself, notes on how you write, and details it learns about your clients.
• Your choices (AI services, AI personalization, recording disclosure) and when you made them.
• Sign-in and security information: the devices and browsers you sign in from, IP addresses, and a log of account activity.
• If your organization pays for a plan: which plan, whether it's paid up, and when it renews. Card details are entered on Stripe's page and go to Stripe; Assistivo never sees or stores card numbers.

Assistivo doesn't use advertising, analytics, or tracking tools, and doesn't track you across other apps or websites.

How Assistivo uses it

To provide Assistivo: to transcribe and organize your conversations, answer your questions, draft messages for you to review and send, remind you of tasks and your clients' important dates, keep your account secure, and support you when you ask for help. Assistivo never sends a message to anyone on your behalf. It emails you only for your account (sign-up codes, password resets, deletion confirmations) and, if you turn them on, your reminders.

AI services and other providers

Assistivo uses these providers to run:

• Deepgram, to transcribe recordings (as you record, for the live transcript, and after you save) and voice commands. It receives the audio, through Assistivo's servers. Assistivo opts out of Deepgram using it to improve its models.
• OpenAI, to write summaries, answer questions, draft messages, read photos, and learn your writing style. It receives transcripts, your notes and photos, and the client details a request needs. Assistivo asks OpenAI not to store responses, and OpenAI doesn't use this data to train its models.
• Cloudflare (audio storage), Neon (database), Railway (hosting), and Resend (account and reminder emails).
• Stripe, only if your organization buys a plan, to take payment. It receives the organization's name, the email of the person who buys it, and the card and billing details entered on Stripe's page.
• Google, only if you connect your Google account.

Assistivo uses the AI services only with your permission, which it asks for once and you can change in Settings. Without it, recording, summaries, Ask Assistivo AI, drafts, and photo reading are off; your clients, tasks, and notes still work.

Assistivo doesn't sell your information or share it for advertising. Assistivo's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements; Google data isn't used to train AI models.

Assistivo may disclose information if the law requires it, or to protect the rights and safety of its users or others.

Recording other people

When you record a conversation, the other people in it are recorded too. You're responsible for telling them and getting any consent the law requires; in some states, everyone in the conversation has to agree. Assistivo shows you this before your first recording, and your organization can turn on a reminder for every recording.

Who can see your information

• People in your organization (your team) can see its shared conversations, recordings, transcripts, clients, and tasks. Your drafts, what Assistivo remembers about you, and your Google emails are private to you.
• Assistivo staff can't see your conversations. When you ask for help, an Assistivo administrator may open your organization's conversations for one hour at a time, for a reason they record; it appears in your organization's activity log.

How long it's kept

• Recordings, transcripts, and your records: until you or your organization delete them. Your organization can set recordings to be deleted automatically after a period you choose.
• Deleted conversations, clients, tasks, and drafts: erased for good 7 days after you delete them (until then you can undo).
• Security and AI activity logs: 14 days.
• Records of your consent choices: for the life of your account.
• Database backups: copies are erased automatically when the backups expire, within [number of days].

Your choices

• Turn AI services or AI personalization on or off in Settings (on the iPhone, in the account menu).
• See, correct, export, or delete what Assistivo remembers about you and your clients.
• Delete recordings, conversations, clients, and anything else you've added.
• Delete your account in Settings → Delete account (on the iPhone, in the account menu). It deletes your account and personal information right away; organizations where you're the only member are deleted with everything in them.
• Ask for a copy of your information, or ask anything about your privacy, at info@computercopilot.com.

Security

Assistivo encrypts information in transit, stores passwords only as secure hashes, encrypts connection tokens, keeps each organization's information separate in the database, and limits staff access as described above. No system is perfectly secure; if Assistivo learns of a breach affecting your information, it will tell you as the law requires.

Children

Assistivo is a business tool for adults. It isn't meant for anyone under 18, and Assistivo doesn't knowingly collect information from children.

Changes and contact

If this policy changes in a way that matters, Assistivo will tell you in the app before the change applies. Questions: info@computercopilot.com.